Had a great experience this morning at the gym. I’m a new member of Golds and the morning gal met me at the door and said “Hi Tom”. I was totally blown away. This is only the 3rd time I had been there and she didn’t even scan my key card yet this morning. So she learned my name after only 2 visits. That’s just awesome customer service. You always get further when you greet people by their first name. I love that at Festival Foods. They look at the name on the receipt if you are paying with credit or ATM cards.

Such a great skill calling people by their first names… LOVE IT!