TommyLog » affinity health http://tommylog.tommytrc.com Tommytrc's Video Site Tue, 07 Feb 2012 22:28:51 +0000 en hourly 1 http://wordpress.org/?v=3.3.1TommyLog http://0.gravatar.com/avatar/1464b78a60ab9cdf7a2634af7345ccbb.png?s=48http://tommylog.tommytrc.com Baby Drew – Get Better Soonhttp://tommylog.tommytrc.com/baby-drew-get-better-soon/ http://tommylog.tommytrc.com/baby-drew-get-better-soon/#comments Tue, 16 Mar 2010 11:43:57 +0000 tommytrc http://tommylog.tommytrc.com/?p=387 Baby Drew had a rough evening last night. Mom decided to stay home with him. Things just didn’t feel right so mom took drew to the Dr to see about his condition. They were extremely concerned about his lungs and immediately admitted him to St. Elizabeth Hospital. Baby Drew is int eh best care Affinity Health doctors can provide. He is eating, wetting and getting stronger every moment. Thanks Dr Warner for being wise enough to send him to the right place and THANK YOU Pink Lion and the people at St. Elizabeth for their extra special care.

UPDATE: RSV test came back Neg!

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]]> http://tommylog.tommytrc.com/baby-drew-get-better-soon/feed/ 0 Over the Top GREAT Customer Service @AffinityHealthhttp://tommylog.tommytrc.com/over-the-top-great-customer-service-affinityhealth/ http://tommylog.tommytrc.com/over-the-top-great-customer-service-affinityhealth/#comments Mon, 08 Feb 2010 03:13:10 +0000 tommytrc http://tommylog.tommytrc.com/?p=330 This story comes full circle. Today I received a phone call from the Affinity Health doctor that was responsible for seeing Baby Drew. I heard the 2 words that rarely if ever get said, I’m Sorry. She said I’M SORRY!!! I’m 100%, do not pass go, do not collect $200 BLOWN AWAY with the fact that someone called to apologize. How awesome is that!! When was the last time someone actually said “I’m sorry?” People screw up all the time, but how pleasant is it when someone actually admits it. A prime example of excellent customer service. Affinity Health has a customer for life and this is reason #1.

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