I have had some amazingly great interactions with AT&T’s customer service over the past 2 weeks. I know its glamorous to dog pile on AT&T these days with regards to iphone issues, but right now I could not be happier. Today AT&T deleted over $90 in Canadian data usage. WOW I’m just so impressed with them.

Tommy talks about his new work environment and respect at in the work place. How does it feel to work in fear? What does culture have to do with work environment? Can a customer focused company drive business over the backs of their employees? Can you be bottom line focused and customer focused at the same time? Why so many questions? Give it a listen!

This story comes full circle. Today I received a phone call from the Affinity Health doctor that was responsible for seeing Baby Drew. I heard the 2 words that rarely if ever get said, I’m Sorry. She said I’M SORRY!!! I’m 100%, do not pass go, do not collect $200 BLOWN AWAY with the fact that someone called to apologize. How awesome is that!! When was the last time someone actually said “I’m sorry?” People screw up all the time, but how pleasant is it when someone actually admits it. A prime example of excellent customer service. Affinity Health has a customer for life and this is reason #1.

This week had a less the positive experience with Urgent care and an Affinity doctor. I talked with Affinity customer care and had a very nice conversation. Talked with a long tie twitter friend today via phone call. its so nice just to pick up the phone and chat with someone. THAT ROCKED!!!! Sometimes just pick up the phone!