TommyLog » Customer service

TommyLog – @Meetmeme Customer Service Just Rocks!

tommytrc — Mon, 16 Jan 2012 10:22:49 +0000

Under the wire and pressed for time, I forgot to order new Meet-meme cards for my Graphic Users Association trip till Thursday. I asked Anna if I order them on Thursday could I get them by Saturday. She said yes. Little did I know she would need to FED-EX them Saturday delivery to get them to me.

THAT’S AWESOME Customer service. That is how it is done. I appreciate all the people at Meet-Meme and the hard work they did. These cards really help differentiate you in the overcrowded business card market. Why have a plain dull card when you can have one of these babies!
YOU ALL ROCK!!!
www.meet-meme.com

TommyLog – Just Say Thank You!

tommytrc — Wed, 04 Jan 2012 19:18:13 +0000

Trying out my iPhone 4S for today’s Tommylog. lets see how this goes. I broke the tripod for my Kodak camaera, so while I get a new one, we shall do this…

Happy 2012 to all my friends and family! I’m so excited that I have you in my life. Today I want to talk about saying thank you. Short and sweet, we need to say thank you more often.

HUGE win for Applebees. Service was really poor! Meal took well over 45 min to come out of the kitchen. No refills on drinks and poor communication from the server. Manager rocked and comp’d our meal for the 7 of us. Totally unexpected! This one action GUARANTEED we will be back!

TommyLog – This is How You Do It! GREAT Customer Service!!

tommytrc — Thu, 07 Jul 2011 13:07:46 +0000

Today I received a package from NTI Network Technologies Inc and I’m stunned at the amazing customer experience I found when I opened the box. The sent a personally signed thank you card. WOW!!! This is how you do customer service!! This is how you differentiate yourself from the competition.

I love this so much… GREAT JOB NTI

http://www.youtube.com/watch?v=d_1-mhFcswA

TommyLog: Peter Shankman Speaks #prsanew

tommytrc — Wed, 27 Oct 2010 20:32:13 +0000

I had the opportunity of hearing PR expert Peter Shankman speak as part of the PRSA’s 10th anniversary event in Green Bay. he was a joy to listen to and just so high energy. I think he drank 4-5 cans of diet coke during his speach and people think I drink a lot.

He gave us 4 rules to live by…for better customer service and to better connect. Just brilliant!!! So simple, yet so perfect!

Thanks Peter for taking the time to comer to GB to inspire us!

http://www.youtube.com/watch?v=1Zp58G0XkwA

Thank You AT&T!!!!

tommytrc — Tue, 04 May 2010 00:33:36 +0000

I have had some amazingly great interactions with AT&T’s customer service over the past 2 weeks. I know its glamorous to dog pile on AT&T these days with regards to iphone issues, but right now I could not be happier. Today AT&T deleted over $90 in Canadian data usage. WOW I’m just so impressed with them.

Respect at Work

tommytrc — Tue, 30 Mar 2010 19:29:40 +0000

Tommy talks about his new work environment and respect at in the work place. How does it feel to work in fear? What does culture have to do with work environment? Can a customer focused company drive business over the backs of their employees? Can you be bottom line focused and customer focused at the same time? Why so many questions? Give it a listen!

Over the Top GREAT Customer Service @AffinityHealth

tommytrc — Mon, 08 Feb 2010 03:13:10 +0000

This story comes full circle. Today I received a phone call from the Affinity Health doctor that was responsible for seeing Baby Drew. I heard the 2 words that rarely if ever get said, I’m Sorry. She said I’M SORRY!!! I’m 100%, do not pass go, do not collect $200 BLOWN AWAY with the fact that someone called to apologize. How awesome is that!! When was the last time someone actually said “I’m sorry?” People screw up all the time, but how pleasant is it when someone actually admits it. A prime example of excellent customer service. Affinity Health has a customer for life and this is reason #1.

Excellent Customer Service

tommytrc — Sat, 06 Feb 2010 15:25:28 +0000

This week had a less the positive experience with Urgent care and an Affinity doctor. I talked with Affinity customer care and had a very nice conversation. Talked with a long tie twitter friend today via phone call. its so nice just to pick up the phone and chat with someone. THAT ROCKED!!!! Sometimes just pick up the phone!