This story comes full circle. Today I received a phone call from the Affinity Health doctor that was responsible for seeing Baby Drew. I heard the 2 words that rarely if ever get said, I’m Sorry. She said I’M SORRY!!! I’m 100%, do not pass go, do not collect $200 BLOWN AWAY with the fact that someone called to apologize. How awesome is that!! When was the last time someone actually said “I’m sorry?” People screw up all the time, but how pleasant is it when someone actually admits it. A prime example of excellent customer service. Affinity Health has a customer for life and this is reason #1.

Today was truly an AMAZING day. Every other week we have a breakfast tweetup at BlueBerry Hill. Well this week, Affinity Health offered to host the breakfast at St Elizabeth hospital. We had civic leaders there, the president of the hospital, their PR firm and many many others. Over 40 in all were in attendance. What a true testament to the friends I have here in NE Wisconsin. Its truly humbling the lasting relationships I have made.