Tommy talks about his trip to Ground Zeros 6 weeks after the attacks on the World Trade Center on 9/11. The sights, the smells, the reverence. The sight of all the workers stopping work as found remains are carried to a waiting ambulance. The smell of diesel fuel and welding torches as the steel is being cut and carted out of the site. Seeing all the photos along the fences of lost loved ones. Just overwhelming putting your hands around the scene.

Tommy talks about his new work environment and respect at in the work place. How does it feel to work in fear? What does culture have to do with work environment? Can a customer focused company drive business over the backs of their employees? Can you be bottom line focused and customer focused at the same time? Why so many questions? Give it a listen!