What a few days Baby Drew has had. Dad talks about Drew’s stay in the hospital along with some footage of the man himself.

So excited to take what I learned in training and make things happen at work. Great weekend with the Mrs and kiddies. Saw the movie the Informant with Matt Damon. JUST DON’T! The movie sucked royal!! Baby drew isn’t feeling so hot. i was up at 4:00 am with the little shaver and he just isn’t right. I hope he gets better. soon.

This story comes full circle. Today I received a phone call from the Affinity Health doctor that was responsible for seeing Baby Drew. I heard the 2 words that rarely if ever get said, I’m Sorry. She said I’M SORRY!!! I’m 100%, do not pass go, do not collect $200 BLOWN AWAY with the fact that someone called to apologize. How awesome is that!! When was the last time someone actually said “I’m sorry?” People screw up all the time, but how pleasant is it when someone actually admits it. A prime example of excellent customer service. Affinity Health has a customer for life and this is reason #1.